Our blogs Blogs home



Sustainability: The Control of Loss to Our People, Planet and Profit

Imagine a world where every organisation had zero accidents, zero carbon emissions, zero waste and zero use of non-renewable materials. Imagine a world where every community had zero people without good jobs, zero people without a good education and zero children living in poverty. For many people this may sound impossible because they believe that losses to the environment and society are just part of life. And yet many organisations and communities already achieve this performance. So what makes those organisations and communities different?

High performing organisations and communities have decided these social and environmental issues are so important that they have set their performance expectation at “target zero” and work steadfastly until this has been achieved. Any accident, carbon emission, waste or child poverty is a loss that they are not prepared to accept.

In 1900, fatalities and disabling injuries were commonplace in the workplace. Society accepted accidents as just a part of doing business. Over the last 100 years, society’s expectations have changed and today accidents in the workplace are considered unacceptable. We have learned that accidents in the workplace don’t just happen, they are caused. Organisations have worked systematically to identify their actual and potential losses, understand their causation and put systems in place to control them. The result is that fatalities and disabling injuries in the workplace are now rare. The advances in safety and loss control management in organisations over the last century have much to teach us as we strive to improve our sustainability performance.

Spotting and eliminating potential loss

Leading sustainability organisations have taught themselves to look with new eyes. Their personnel share their managers commitment to target zero in accidents, carbon emissions, waste and the use of non-renewable materials. They are constantly on the look-out for any potential loss. Once identified, the causation of the loss is studied and systems put in place to reduce or eliminate it. These organisations nurture a culture where employees understand that any loss costs money. Driving out loss is the same as driving up efficiency and profitability.

The sustainability losses in any organisation can be defined in the 10 categories shown in the figure below. High performing organisations should commit themselves to target zero for these loss categories. The entire organisation should learn how to identify, analyse and control or eliminate these losses.

Loss causation model

Loss causation model

Helping organizations achieve target zero

A new service DNV GL is launching in April 2019 incorporates these concepts and techniques: the International Sustainability Rating System. ISRS is a world-leading system to assess, improve and demonstrate the health of an organisation’s business processes. Using ISRS gives organisations and their stakeholders’ peace of mind that their operations are safe and sustainable. Learn more about ISRS here.

“Culture eats strategy for breakfast” is a famous quote from legendary management consultant and writer Peter Drucker. To be clear he didn’t mean that strategy was unimportant – rather that a powerful and empowering culture was a surer route to organisational success. A “target zero” mindset helps organisations to build their sustainability culture.

3 Comments Add your comment
Avatar eric kaljo roos says:


Excellent BLOG! Simply, yet powerfully stated. ONWARD WITH ISRS9!!

Avatar Bjørn H. says:

Great to see that the loss causation model is alive in DNV GL! .. with an update towards «zero». Would search for an update as to « lack of control»- new wording in direction leadeship..?
Beeing part of the pioneering team introducing the ISRS- this is Very interesting- Good luck!

Avatar Paul Noble says:

Thanks Chris, Bjorn. I think this is a great way of explaining how organisations can aim to go about their business with not only high performance, but high expectations. Many organisations are doing this, look at the growth of RE100, CE100, CDP etc.

I was at the Energy Managers Exhibition last week in London, and there were some interesting case studies explaining why energy culture and behaviour change are considered to be crucial ‘levers’ to improve energy efficiency (one of the 10 categories of loss on ISRS) – I think they would agree with Peter Drucker…!

Reply with your comment

Your email address will not be published. Required fields are marked *