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Customer to grid connection – transformation beyond technology

It’s not enough to install smart grid and advanced distribution automation technologies. Consumers also need to understand how smart grid technologies work for them — from energy bill savings, to electricity service reliability, to sustainable energy choices. A leading practice in successful project management? Robust stakeholder management—especially in projects involving process redesign.

Glendale Water & Power and KEMA team up in the March 2010 issue of POWERGRID International to provide a glimpse into the City of Glendale’s aggressive implementation of and Advanced Metering Infrastructure and Meter Data Management System (AMI / MDMS) infrastructure, with smart meter installations beginning this year.

One of just 33 public power utilities selected for a U.S. Department of Energy Smart Grid Investment Grant (SGIG) award, Glendale Water & Power (GWP) is moving forward with its AMI / MDMS infrastructure as the first step in its Smart Grid roadmap. GWP will be replacing all of its electric meters, which serve 84,500 customers, with Smart Meters enabled with two-way communications, and automating its 33,400 water meters to communicate over a secure wireless network.

Beyond the technology, GWP pursued best practice in stakeholder management—developing a stakeholder management team as part of the project management office (PMO). This team carefully defined who the internal and external stakeholders are and then developed a plan to address their needs in the right way at the right time during the life of the project. The stakeholder management plan includes internal and external communications using every possible medium with an emphasis on creation of two way interaction.

For more insight
This post is excerpted from an article co by-lined by Martin Powers, GWP and Terry McDonald, KEMA.  Glendale Water & Power Transforms the Consumer-to-Grid Connection was published the March 2010 issue of POWERGRID International.

KEMA is assisting the City of Glendale, California with its implementation of an advanced metering infrastructure and meter data management system (AMI / MDMS).

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